Terms & Conditions

1. Introduction

Welcome to nearvise (“we,” “our,” or “us”). These Terms and Conditions govern your access to and use of the nearvise apps, websites and related services (the “Service”). By accessing or using the Service, you agree to these Terms. If you do not agree, you may not use the Service.

The apps share one account, so these Terms apply whichever one you use:

nearvise — the marketplace for questions, job posts and quotes.
nearvise Payments (also called nearvise POS) — in-person checkout.
nearvise Invoice — invoices, estimates, clients, items and reports.
nearvise CRM — a business owner’s customer book.
nearvise Connect — a network for nearvise business owners, with posts, groups and messages.
nearvise business websites — the menu editor, website builder, and the websites, waitlist and reservation pages businesses publish.

Our Privacy Policy explains how we handle information and forms part of these Terms.

2. Definitions

Business: a service provider, merchant, owner, operator or authorized representative who uses the Service for business.
Customer: a person who posts requests on the marketplace, or who buys from, books with or joins the waitlist of a Business.
Staff: a person a Business invites to use its account.
Subscription: paid access to features of the Service, where offered.

3. The Service

nearvise provides tools for small businesses and independent operators, and a marketplace that connects people who need something done with local businesses, including:

Posting questions and job requests, receiving and accepting quotes, comments and private chat.
A point of sale: items and menus, card, Tap to Pay, QR code and payment-link payments, cash and Zelle records, tips, receipts, refunds, staff, time clock, waitlist and reports.
Invoices and estimates with online payment and deposits, clients, items, scheduled visits and reports, with optional QuickBooks sync.
A customer book with customer history, groups, notes, tags and reports.
Business websites with online ordering, waitlist and reservation requests.

Features may differ between apps, devices and regions. Some features depend on third parties, such as Apple’s approval of Tap to Pay on iPhone.

4. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract.
If you use the Service for a business, you must have authority to bind that business and operate it lawfully.
Provide accurate information, including a valid email address and mobile number, and keep it current.
Keep your sign-in details secure. You are responsible for activity under your account, including activity by Staff you invite, and must tell us at once about any unauthorized access.

5. Subscriptions

The apps are free to download. Some features may require a Subscription. Any Subscription price, and what it includes, is shown in the app before you subscribe.

Subscription fees are billed in advance, are subject to applicable taxes and are generally non-refundable.
You authorize us to charge your chosen payment method for Subscription fees.
If a payment fails, features that need the Subscription may be paused until it is paid, and the Subscription may end after repeated failures.
We will give existing subscribers at least 30 days’ notice of a price change; new prices apply from the next renewal.
When a Subscription ends, features that require it stop, including quoting on the marketplace.

6. The marketplace

nearvise is a venue. We are not a party to any agreement between a Customer and a Business, and we do not perform, supervise or guarantee the work, its price, quality, safety, timing or legality.
We do not verify licences, insurance, qualifications or background unless we say so. Customers should make their own checks before hiring.
Quotes are offers from the Business that sends them. Any contract, payment, warranty or dispute about the work is between the Customer and the Business.
Customers stay anonymous while comparing quotes. When a Customer accepts a quote, their name is shown to that Business; their phone number only if they choose to share it.
Posts must describe real needs. Quotes must be genuine and honestly priced. Do not use the marketplace to collect contact details for unrelated marketing.

7. Your content

You own the content you add — posts, photos, quotes, messages, items, menus, website text and business records. You give us a worldwide, non-exclusive, royalty-free licence to host, store, display, reproduce and process it as needed to operate, improve and promote the Service, including showing public content (such as posts, business profiles and published websites) to other users.

You must have the right to share what you add, and it must be lawful, accurate and appropriate. We may review content, including with automated and AI tools, and may remove content or restrict accounts that break these Terms.

You also grant us a licence to use anonymized data from your use of the Service to improve it, including our AI features. This licence survives the end of your account.

8. Acceptable use

Use the Service only for lawful purposes. You may not:

Break the law, infringe others’ rights, or sell prohibited goods or services.
Post false, misleading, abusive, hateful or sexually explicit content, or harass anyone.
Commit fraud, including false sales, refunds, tips or chargebacks.
Send messages to people who have not agreed to receive them.
Interfere with the Service, attempt unauthorized access, scrape it, or get around security or limits.
Upload malicious code.

9. User content, reports and blocking

The nearvise app and nearvise Connect let people post content that others see, including posts, questions, quotes, comments, photos, videos and messages. nearvise has zero tolerance for objectionable content and abusive users. Objectionable content includes anything that breaks the Acceptable use rules above, such as harassment, threats, hate speech, sexually explicit material, violent or illegal content, spam and scams.

You can report any post, comment, message, quote or user from within the app, and block any user so you no longer see their content and they can no longer contact you.
The nearvise team reviews reports within 24 hours. Content reported by several people may be hidden automatically until it is reviewed, and an automatic filter blocks content that contains offensive terms.
nearvise may remove any content, and suspend or permanently close the account of anyone who posts objectionable content or abuses other users, with or without notice.

10. Payments you take

Card payments

Card payments, including Tap to Pay, payments on a Stripe card reader, QR code and payment-link checkouts, invoice payments and website orders, are processed by Stripe. By taking them you also agree to Stripe’s terms, including the Stripe Terminal terms, and to the rules of the card networks.
Tap to Pay on iPhone, where available, is also subject to Apple’s terms for that feature, and may ask you to accept them on first use.
You are the merchant of record. You are responsible for the goods and services you sell, the prices and taxes you charge, refunds, chargebacks and disputes.
Fees shown at checkout, including any card or platform fees, are part of the sale your customer agrees to.

Other payments

Cash, check and Zelle payments are recorded in the app but are not processed by nearvise; you are responsible for collecting them.
Cash sales recorded offline are saved on your device and sent to us when it reconnects. Until then they may not appear on other devices or in reports, and a sale can be lost if the app is deleted before it syncs.

Receipts, invoices and messages

Only send a receipt, invoice, estimate, payment link or waitlist text to a customer who has given you their number or address for that purpose.
Messages are delivered through third-party providers; carrier delivery is not guaranteed.

Your records

Sales, invoices and reports are tools to help you run your business. You remain responsible for your own bookkeeping, payroll and tax filings.

11. Card processing, deposits and fees

Card processing through nearvise

nearvise charges a fee on each card sale: a percentage plus a fixed amount, shown in the app under Business & payments.
Where the law allows, the fee is added to your customer’s card total as a card fee. Where card surcharges are not allowed or are capped, the fee, or the part over the cap, is deducted from your deposit.
Card sales are deposited to your bank net of nearvise fees: sales from the 1st–14th on the 1st of the next month, and sales from the 15th to the end of the month on the 15th. You may choose daily deposits for the per-deposit fee shown in the app.
Each deposit shows what your customers paid, nearvise fees, any deposit fee, any refunds taken back, and the amount deposited, with the sales it includes.

Refunds

If a sale is refunded before it is deposited, only the part not refunded is deposited, in proportion.
From October 17, 2026, if a sale is refunded after it was deposited, the amount you received for that sale, in proportion to the amount refunded, is deducted from your next deposit, and from later deposits if one deposit is not enough.
Your customer receives the full refund, including any card fee they paid. nearvise does not keep its fee on the refunded part.

Tips

A tip chosen before the customer pays is part of the card total.
From October 17, 2026, a tip added after a card payment is approved is charged nearvise’s percentage fee on the tip only. It is deducted from your deposit; your customer’s total does not change.

Your own Stripe account

Stripe pays you directly under your agreement with Stripe, and Stripe’s fees are set by Stripe.
nearvise charges the fixed fee per card sale shown in the app, collected through Stripe. It is not returned when a sale is refunded.

Changes

We will give you at least 30 days’ notice before changing these fees or how deposits are calculated.

12. Staff and tips

You decide who joins your business as Staff, and you are responsible for what they do in your account. Remove access when someone leaves.
Time clock records and timesheet exports help you run payroll; you remain responsible for wages, overtime and employment law.
Tip payouts are a record-keeping tool. nearvise does not hold or move tip money; you pay Staff yourself and are responsible for paying them correctly.

13. Business websites, orders and bookings

When you publish a website, it is a public web page on nearvise.com. You are responsible for its content, prices, opening hours and policies, and for fulfilling, refunding and supporting the orders it takes.
Paid website orders are card sales under these Terms and appear in your reports and deposits.
Waitlist positions and reservation requests are not guaranteed until you confirm them. Unanswered reservation requests expire.
Connections to delivery apps, when available, are set up with third-party integration partners whose own terms apply.
You may unpublish your website at any time. We may unpublish a website that breaks these Terms.

14. Third-party services

The Service relies on third parties such as Stripe, Apple, Google, Twilio, Intuit and our hosting and email providers. Their own terms and policies may also apply, and we are not responsible for their services.

15. Our intellectual property

The Service, including its software, design, logos and the nearvise name, is owned by nearvise and protected by law. These Terms give you a limited, non-exclusive, non-transferable right to use the Service as intended. You may not copy, modify, distribute or reverse engineer it except as the law allows.

16. Your data

You keep ownership of your business data. You can view and export your records in the app, including emailed reports and customer lists, and you can delete your account in the app. See the Privacy Policy for what is kept after deletion.

17. Ending your account

You may stop using the Service and delete your account at any time. Deposits still owed to you will be paid under these Terms, less any amounts you owe.
We may suspend or close an account that breaks these Terms, creates risk or loss for us or others, or is required to be closed by law or by our payment partners.
Sections that by their nature should survive — including fees owed, refunds and chargebacks, content licences, disclaimers, limitation of liability and indemnity — survive the end of your account.

18. Availability and changes

We may update, improve, suspend or discontinue features. We aim for reliable service but do not guarantee that it will be uninterrupted, timely or error-free, including during internet, carrier, device or third-party outages.

19. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant the work, goods or services of any Business, or the accuracy of content users provide.

20. Limitation of liability

To the fullest extent allowed by law, nearvise is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the greater of the fees you paid to nearvise in the 12 months before the claim and US$100. Some jurisdictions do not allow these limits, so they may not apply to you.

21. Indemnity

You agree to defend and indemnify nearvise against claims, losses and costs (including reasonable legal fees) arising from your content, your business and the goods or services you sell or perform, your dealings with other users, or your breach of these Terms or the law.

22. Changes to these Terms

We may update these Terms. We will change the “Last updated” date above and, for significant changes, tell you in the app or by email before they take effect. Changes to card fees or how deposits are calculated are given with at least 30 days’ notice. Continuing to use the Service after a change takes effect means you accept it.

23. Contact

Questions about these Terms? Contact us.