Privacy Policy

Nearvise ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Please read this Privacy Policy carefully. By using our Service, you consent to the data practices described in this policy.

Information You Provide Directly

Account Registration:

• Name and business name
• Email address
• Phone number
• Business address and location
• Payment information (processed through third-party providers)

Business Information:

• Business client name, email, and phone number
• Items, prices, and descriptions
• Special instructions or notes

Information Collected Automatically

Usage Data:

• Device information, model, OS version, and unique identifiers
• IP address and approximate location
• App version and build information
• Features accessed and interactions
• Error logs and crash reports
• Performance metrics

Analytics:

• Analytics data and usage patterns
• Feature adoption metrics
• Aggregated performance statistics

Information from Third Parties

Cloud:

• Authentication data
• Cloud storage metadata
• Push notification tokens

Payment Processors:

• Transaction confirmation
• Payment method type (not full card details)
• Billing status

To Provide and Maintain the Service

• Process and manage your account
• Authenticate your identity
• Store and manage business items, clients, user posts, and content data
• Review user content by AI
• Generate analytics and reports

To Improve the Service

• Train and improve AI models
• Analyze usage patterns and feature performance
• Identify and fix bugs
• Develop new features and capabilities
• Conduct research and development

To Communicate with You

• Send service-related announcements
• Provide customer support
• Send subscription and billing notifications
• Notify you of updates to Terms or this policy
• Send marketing communications with consent
• Request feedback or surveys

For Legal and Security Purposes

• Comply with legal obligations
• Enforce our Terms and protect our property
• Protect against fraud and abuse
• Investigate security incidents
• Respond to law enforcement requests
• Resolve disputes and enforce agreements

Service Providers

We share information with third-party service providers who assist us in operating the service.

Google Cloud Platform:

• Data storage and hosting
• Authentication services
• Analytics and crash reporting
• Push notifications

Twilio:

• SMS messaging
• Phone number validation

Payment Processors:

• Transaction processing
• Subscription management

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.

Legal Requirements

We may disclose information to comply with legal obligations, court orders, government requests, or to protect rights and safety.

With Your Consent

We may share information with your explicit consent for purposes not covered by this policy.

Your Responsibilities

• You are the data controller; we are the data processor.
• You must comply with applicable privacy laws (GDPR, CCPA, etc.).
• You must provide adequate privacy notices to your customers.
• You must obtain necessary consents for call recording when required.
• You are responsible for responding to customer data rights requests.

Data Security

• Data is encrypted in transit and at rest.
• Stored in secure Firebase infrastructure.
• Access-controlled with authentication.
• Subject to regular security audits.
• Backed up for disaster recovery.

We retain data according to your account status and legal requirements.

• Active accounts: data retained while the account is active.
• Canceled accounts: data may be retained for 90 days, then deleted.
• Legal holds: data retained longer if required by law or dispute.
• Aggregated analytics: retained indefinitely in anonymized form.
• Individual logs: retained for 90 days to 1 year.
• Crash reports: retained for 90 days.

You have rights to access, correct, delete, export, and limit use of your personal data.

• Access your personal information.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Export your data in a portable format.
• Opt out of marketing communications.
• Withdraw consent where consent is the legal basis.